Frequently Asked Questions
Below we have aimed to provide answers to the most commonly asked questions about APG Airlines. If you are unable to find an answer to your query below please contact us or your local APG office for support.
Which airlines can I issue on APG Airlines?
You can view a full list of airlines you can ticket on APG Airlines here. You can also check this information on your GDS. Instructions on how to do this appear on our GDS ticketing instructions.
How to make a name change?
Name changes are strictly forbidden for interline bookings, before and after issuance of the ticket.
Before issuance, a new PNR must be created. After issuance, please contact our helpdesk for assistance.
How do I refund a ticket?
When the refund is a voluntary refund, you can refund the ticket via your GDS. The refund amount will be an amount equal to the fare paid (minus values for any used segments), less any applicable service charges as detailed in the operating airline fare rules. Penalties are collected as per CP taxes.
When the refund is an involuntary refund, APG will refund the ticket via a RAF in BSPLink. The refund amount will equal the fare paid, or in the case of a partly used ticket, will be the difference between the fare paid and the fare used.
How do I exchange a ticket?
For a voluntary exchange, you may collect the penalties and display under the code XP.
For an involuntary exchange, you may reissue with no ADC in the same booking class, on the same route and put the information about the cancelled flights into the Endo box. If the same booking class is not available, please contact the helpdesk
Who is responsible in the case of a delay or change of flight
In such cases the operating carrier is responsible for re-protecting the passenger on an alternative flight and is responsible for any expenses incurred by the passenger as a result of the change plus compensation amounts due under EU law. In the event that the passenger opts not to accept the alternative flights offered, you can apply for a full refund of the ticket for your passenger via APG.
In the event that the passenger is notified of the change of flight before departure, you can reissue the ticket via your GDS with no fee. In the event that the passenger has already used the first sector of his ticket, the operating carrier is responsible for re-issuing the ticket.
What happens if the operating airline goes bankrupt?
All unused tickets will be refunded by APG! The request has to be sent through RAF in BSPLink
Are my passengers protected in case of denied boarding?
APG has an insurance to cover denied boarding cases. If your passenger is denied boarding because of a technical issue, the insurance covers the difference between the 275 tickets and the new one bought up to EUR125. Of course the 275 ticket is also fully refundable. This insurance is free, and all passengers holding a 275 ticket are automatically covered by the insurance. For further information on the insurance please click here
What are APG Airlines’ ADM fees?
APG Airlines’ policy is to apply fees per ADM and not per ticket. For any ADM issued, APG Airlines applies a EUR10.00 fee per ADM.
Does APG Airlines accept revalidation?
Yes, we do! Some operating airlines don’t support this so you may receive an error message but if so then reissue but in the majority of the cases, revalidation is accepted.
Can I check in online with a GP-275 ticket?
With APG Airlines tickets, online check-in is not normally possible. In such cases, please check in at the airport.
How do I apply for ticketing authority for APG Airlines?
Please contact your local APG office who will request certain information from you to get you up and running with APG Airlines.
Who do I contact for special requests and baggage queries?
For such requests, please contact the operating airline directly. If you are a passenger, please contact the travel agent who booked your ticket who can contact the airline with your request.
I am a passenger, should I contact APG Airlines directly regarding my queries?
Passengers should contact the travel agent from whom they purchased their APG Airlines ticket for any queries.
Which payment methods are accepted by APG Airlines?
APG Airlines accepts most forms of payments although certain forms of payment are restricted in certain countries. Please refer to the profile page of your BSP to check payment methods accepted in your BSP.
Can I issue code share flights on GP-275?
Code share flights can only be issued via GP-275 where both the operating and the marketing carrier have interline with GP-275. Your GDS will always display if a flight is operated as a code share flight.
What about the baggage of my passengers?
In case of combination of 2 airlines, through check-in is only possible if both carriers have a baggage agreement between them. If not you passengers will have to check-in at the airport for the next flight. Be careful of the connecting time!
What can I do in case of schedule change?
In case of a schedule change of more than 3 hours, if the new schedule is not convenient for your passengers, you can choose a new flight operated by the same original airline, for the same route and in the same fare.
If the same booking class/fare is not available, the fare difference must be collected.
Only the exchange fees are waived.
Why the operating airline I used to issue on GP-275 stock suddenly blocked me in the GDS?
Be careful with all your bookings, as all inactive segments (with HX,UN,UC,NO,SC,TK,US,PN, WL or WK status) in a PNR must be removed before the departure of the flight.
Many operating airlines will issue ADMs or block GDS access for agents failing to follow these standard rules.
