Total Security Package
Secure Bookings with APG’s Total Security Package
Travel agents can book with confidence thanks to APG’s Total Security Package. We ensure the safety and security of your clients’ bookings, providing peace of mind with comprehensive protection against airline failure, denied boarding, and even delayed baggage assistance at no extra charge.
Explore all the benefits of our Total Security Package below
CHANGE
One Free Change
BAGGAGE
Delayed Baggage Trace
INSURANCE
Denied Boarding Insurance
REFUND
Worldwide Refund Policy
One Free Change
Our main goal is to make Ticketing simple, and for that we offer one free change for all our tickets!
Book with confidence with APG Airlines
This policy is applicable for BSP, ARC and APG Connect sales .
For GP tickets issued until further notice:
- ONE FREE CHANGE before departure is accepted
- Only penalties are waived,
- Fare/taxes difference (ADC), if any, must be collected,
- From the 2nd change and after the 1st coupon is used, the operating airline’s fare rules apply,
- Just add ONEFREECHANGE in the endo box,
- Fare rules apply for refund and no show,
- Full refund is not accepted (unless accepted in fare rules), fare rules published by the operating airlines apply,
- Rerouting is accepted only if accepted in the fare rules,
- Coupons must be used in sequence
This procedure might be changed without notice, depending of the policy of APG Airlines.
BAGGAGE
Delayed Baggage Trace
APG Airlines offers Blue Ribbon Bags luggage protection to every passenger holding a 275 ticket. This service ensures that if a passenger’s bag is lost or delayed, Blue Ribbon Bags will track and expedite its return. If the bag is not located within 96 hours, Blue Ribbon Bag will provide compensation of up to $1,000 per bag (for a maximum of two bags per passenger). It is a reliable way to offer extra peace of mind to your customers while expanding their travel options.
Before reporting mishandled baggage to Blue Ribbon Bags, you must first notify the airline that your baggage did not arrive at the end-point of your itinerary. The airline will provide you with the tracking information you will need to file the mishandled baggage report via this form at https://apg-airlines.brbpartners.com/MBRFiling/ .
INSURANCE
Denied Boarding Insurance
With APG Airlines, all your passengers holding a 275 ticket are insured
If a 275 ticket is not accepted by the operating airline due to technical reasons and your passenger has to buy a new ticket at the airport, our new insurance refunds:
- The difference between the new ticket and the 275 ticket up to 125€ per passenger, as well as all unused coupons
- Hotel accommodation and meals up to 75€ per passenger
- Transfer fees up to 50€ per passenger
Exemptions:
- General black out at check in time
- Black listed airlines
- No show of the passenger, delayed or cancelled flights
How to request a refund:
Travel agents have to send the claim within 3 working days after the flight with:
- Invoice of the 275 ticket and invoice of new ticket
- A copy of the new ticket
- Receipt of hotel/meal/transfer paid by passengers
- Certificate of the carrier with the reason of non-embarkation
- Claim to be sent by e-mail at contact@apg-airlines.com
REFUND POLICY
World Wide Refund Policy
APG AIRLINES refund policy applies worldwide. We kindly ask you to handle all voluntary refunds in your GDS, and to submit a refund application (RA) via BSPLINK or ask for a waiver code in cases mentioned below.
For sales made outside of BSP (ARC, China, Djibouti, Uzbekistan and APG Connect), you may contact us by e-mail at contact@apg-airlines.com
All voluntary refunds must be processed via GDS/APG Connect
GENERAL INFORMATION:
Unused tickets: Refunds will only be processed if they are not older than one year from date of ticket issue.
Partially used tickets: Refunds will only be processed if they are not older than one year from the first coupon in the ticket.
APG AIRLINES’s refund service is free of charge, but all automatic refund through GDS processed for an involuntary refund will be submitted to penalties as per our ADM Policy published in BSPLink and in our website.
For tickets with several operating airlines or different fare basis, the most restrictive condition applies.
REASONS FOR REFUNDS VIA GDS:
- Voluntary refunds
- Cancellation from passenger (Operating airlines fare rules apply)
REASONS FOR REFUNDS VIA BSPLINK OR WITH WAIVER
- Involuntary refunds
- Flight cancellation / schedule change more than 3 hours
- Duplicate etkt / new etkt bought
- Death of passenger
- Authorised full refunds for APG Accredited Agents
Note:
For any Refund application through BSPLink, or request of waiver when BSPLink is not available, please attach all documents required to avoid any unnecessary rejections in these cases below :
**CANCELLATION FLIGHT / SCHEDULE CHANGE / STRIKE / BAD WEATHER CONDITIONS**
Copy of the whole PNR history, APG Airlines cannot access the PNR, we need the copy of the PNR with the UN status to accept a full refund
**DUPE ETKT / NEW ETKT BOUGHT**
Copy of the 275 ticket issued by mistake with identical fare, routing and flight dates for same passenger name and copy of new 275 ticket bought. Wrong ticket will be refunded with 20EUR fees.
**DEATH OF PASSENGER**
Copies of the PNR history, death certificate and family ties’ proof.
**EXCHANGED ETKT**
Please fill last issued etkt details in « document for refund », first issued etkt details in « original issue details » and any others exchanged etkts details in « reason for refund »). If change fees were not collected, they’ll be deducted from refund amount.
NOTES ABOUT BSPLINK RA BOXES:
« Reason for refund » must be filled in ENGLISH and have all details.
« document for refund » must be filled in with the correct details of etkt.
« amount » must be filled in with the correct details of etkt.
« original issue details » must be empty if there is no exchanged etkt.
« form of payment » must be filled in with the same details as original issued etkt details.
RA must be issued before the end of the validity of the ticket
RA will be rejected if anything is missing and/or wrong.
