​APG AIRLINES refund policy applies worldwide. We kindly ask you to handle all voluntary refunds in your GDS, and to submit a refund application (RA) via BSPLINK or ask for a waiver code in cases mentioned below.

For sales made outside of BSP (ARC, China, Djibouti, Uzbekistan and APG Connect), you may contact us by e-mail at contact@apg-airlines.com

All voluntary refunds must be processed via GDS/APG Connect

GENERAL INFORMATION:
Unused tickets: Refunds will only be processed if they are not older than one year from date of ticket issue.
Partially used tickets: Refunds will only be processed if they are not older than one year from the first coupon in the ticket.

APG AIRLINES’s refund service is free of charge, but all automatic refund through GDS processed for an involuntary refund will be submitted to penalties as per our ADM Policy published in BSP Link and in our website.

For tickets with several operating airlines or different fare basis, the most restrictive condition applies.

REASONS FOR REFUNDS VIA GDS:

• Voluntary refunds
• Cancellation from passenger (Operating airlines fare rules apply)

REASONS FOR REFUNDS VIA BSPLINK OR WITH WAIVER

• Involuntary refunds
• Flight cancellation  / schedule change more than 3 hours
• Duplicate etkt / new etkt bought
• Death of passenger
• Authorised full refunds for APG Accredited Agents

Note:
For any Refund application through BSP Link, or request of waiver when BSPLink is not available, please attach all documents required to avoid any unnecessary rejections in these cases below :

**CANCELLATION FLIGHT / SCHEDULE CHANGE / STRIKE / BAD WEATHER CONDITIONS**
Copy of the whole PNR history, APG Airlines cannot access the PNR, we need the copy of the PNR with the UN status to accept a full refund

**DUPE ETKT / NEW ETKT BOUGHT**
Copy of the 275 ticket issued by mistake with identical fare, routing and flight dates for same passenger name and copy of new 275 ticket bought. Wrong ticket will be refunded with 20EUR fees.

**DEATH OF PASSENGER**
Copies of the PNR history, death certificate  and family ties’ proof.

**EXCHANGED ETKT**
Please fill last issued etkt details in « document for refund », first issued etkt details in « original issue details » and any others exchanged etkts details in « reason for refund »). If change fees were not collected, they’ll be deducted from refund amount.

NOTES ABOUT BSPLink RA BOXES:
« Reason for refund » must be filled in ENGLISH and have all details.
« document for refund » must be filled in with the correct details of etkt.
« amount » must be filled in with the correct details of etkt.
« original issue details » must be empty if there is no exchanged etkt.
« form of payment » must be filled in with the same details as original issued etkt details.
RA must be issued before the end of the validity of the ticket

RA will be rejected if anything is missing and/or wrong.